FAQs | Gift Experience South Africa

I have an open voucher, how do I redeem it?

To redeem an open voucher navigate through our website and choose an experience. When you check out you’ll have the opportunity to enter a discount code in the ‘your details’ section of the check out. Enter the long voucher number there.

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My voucher has expired!

Our experience vouchers are valid for one year from the date of purchase, giving you an extended time to redeem the experience. We recommend booking early to avoid disappointment.

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I have not received my voucher that I purchased!

We send all vouchers the same or next working day that we receive the order. If you have not received a post voucher within 4 days then please contact us and we’ll arrange for a replacement to be sent.

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I have an experience, how do I book?

If you have an experience voucher for a specific experience, follow the instructions on the voucher to book it by activating it. You can do this by going to www.giftexperiencesouthafrica.co.za/activate-my-voucher/

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Is booking on GiftExperienceSouthAfrica.co.za secure?

Yes, 100% secure. We use Virtual Card Services (VCS) for all secure payments who are SA’s leading internet payment provider. All information entered on the check out on Gift Experience South Africa is also secured. You can tell the page is secure by the padlock in your computer's web browser. In line with South African and international banking regulations, our secure payments portal is also secured by 3D Secure supported by Verified by Visa and Mastercard Secure. Read more about this on our website security page.

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What is 3D Secure?

Most banks in South Africa now require an additional level of security for credit cards for making online purchases. Should you be using a Visa or Mastercrd, there is a high possibility that your bank will require this additional step in the purchasing process. You will need to hve registered your card with your cellphone number with your bank that they can contact you when you make an online purchase (contact via SMS) and provide you with a once off security pin code to type in to verify the purchase. Should you not yet have registered your card with your bank and you see the 3D Secure screen appear during your purchasing process, you will need to visit your bank's website to make the once-off registration first in order to complete the purchase. Your purchase will not be authorised without this step. Should you have any concerns, please contact us.

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Can I see how the voucher will look before I book?

All Gift Experience South Africa gift vouchers are personalised for your experience so we can’t show you how it will look exactly, however you can view our experience packaging.

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I need a last minute gift pack!

No problem! You can either choose to receive your gift voucher by Overnight Courier (which is guaranteed to be with you next working day (major metropoles only) or you can select an E-ticket which is guaranteed to be with you as soon as your order is completed.

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What restrictions are in place for experience goers?

Each and every experience is different but if there are any specific restrictions then you can find out about them in the ‘Useful information’ section of the product information.

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The experience I purchased is no longer available for sale?

Don’t worry! If the experience is no longer available for sale this doesn’t mean that you can’t get that experience. If in the unlikely event we are unable to provide you with the experience, we’ll contact you to arrange an alternative.

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The experience I wanted is no longer available for sale?

New experiences are always added to Gift Experience South Africa and old experiences are removed. If you can’t find an experience that we had previously listed, that means that it is no longer available for sale with us.

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What insurance is provided for experiences?

Each individual activity has its own insurance and Gift Experience South Africa ensures that all experiences sold are properly assessed for risk. You can request full details of the insurance cover for your respective provider when you book your experience date.

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I have lost my voucher!

If you have lost your experience voucher the purchaser of the voucher will need to get in touch with us and we can issue a duplicate voucher or E-ticket.

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Can I get a refund?

Refunds are available up to 14 days after the date of purchase. Where this is your preference, there is a R50 administration charge for refunding vouchers, where this is our error there is no charge.

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Can I pay by some other means besides a credit card?

You can select to pay via bank transfer or EFT on the site when you get to the shopping basket. This will email you an invoice with a unique reference code for payment. Masters users can also make payment using their Masterpass eWallet. Unfortunately, Gift Experience South Africa does not accept payment by cheque or cash. Chip and Pin Debit cards are accepted for payment.

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Can I get a VAT receipt?

Gift Experience South Africa is VAT Registered (VAT number 4110271642) and all prices on the website are VAT inclusive. Please contact our office to obtain a tax invoice for VAT purposes.

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I want to buy a voucher from overseas and send to someone in SA

Do you live abroad and want to buy the perfect gift for friends or family back in South Africa? Great news! You can buy an unforgettable Gift Experience South Africa voucher and we’ll ship it direct to them.

Simply enter your details in the customer details on our checkout (wherever you are in the world) and then enter their delivery details in South Africa. We’ll confirm the order to you by email and ship the voucher direct to them.

You can even request a personal message is printed on the voucher so the recipient knows where the voucher has come from.

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I have feedback about Gift Experience South Africa!

We’re always keen to hear about any part of your experience with us. Please complete our customer service form and we’ll be in touch.

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I have feedback about an experience I have been on!

If you have any concerns or immediate feedback about an experience that you have been on, please feed those back to the activity centre in the first instance. However we are keen to hear about all feedback so please complete our customer services form or contact us with experience feedback.

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What will you use my personal information for?

We only use your personal information internally at Gift Experience South Africa and would never pass this information to a third party. Read our full privacy policy.

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