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What does the open voucher look like?

The open vouchers come in the same packaging as our regular vouchers. The vouchers all have a coupon number, to allow easy redemption on our website.

What if the experience costs more than the open voucher value?

If this is the case, the redeemer of the voucher will be able to easily and securely top up the difference using their credit card.

What if the experience costs less than the open voucher value?

If this is the case, the difference in value between the experience redeemed and the original voucher number will be retained on the same coupon number. The redeemer of the voucher is able to use this value against a future purchase up to the expiry date of the open voucher.

What is the validity period of the experience redeemed?

The validity date of the voucher redeemed against the open voucher is the same as that of the open voucher. For example, if the open voucher has three months until it expires, the experience voucher redeemed will also have three months to be redeemed. Please note there is no top-up option to extend the original voucher validity.

The experience I wanted to redeem is no longer available

Your open voucher is only valid for experiences available to buy on the website at the time of redemption. Experiences that where on the website that are no longer available to buy are not available for redemption of an open voucher.

Do open vouchers have to be redeemed online?

This is the recommended route for redeeming a voucher.

Do the vouchers have any cash value?

No, there is no cash equivalent for the open vouchers.

How quickly can I redeem an open voucher after purchase?

Vouchers are automatically added to our system so can be redeemed immediately.

Please also read our full FAQs.